Month: April 2020

HighTech Finishing has always considered our aviation interior plating customers as a partner, and we pride ourselves in a superior level of customer support. We believe that our job is not finished when we deliver a product; we are also focused on complete satisfaction after the work is completed.

To that end, we are proud to introduce William Gonzalez as our new Technical Field Representative. In this role, William will be responsible for personally visiting customer locations to “check in” on satisfaction levels with plated parts and resolve any issues on the spot.

No other plating company in the industry has invested in a dedicated support representative to perform this service visiting clients on-site to review operational aspects.

Introducing Our Technical Field Representative

William Gonzalez joined HighTech in the accounting department. After multi-year experience in accounting, William took on the challenge of training for the technical field rep role.

William completed a six-month training program on our plating line, equipping him to address each technical need for customers. His combination of knowledge in accounting, shipping, receiving, and production functions makes him well-suited for the role.

In this new role, William will be visiting customers who have recently received completed orders from HighTech. He will be meeting with customers face-to-face to discuss the operational aspects of the customer order such as performance, billing, paperwork, support, expectations, and any other variables in the aviation interior plating process.

“We believe this new customer support initiative enhances the already superb satisfaction and experience customers find when selecting HighTech,” says Rick Niefield, vice president sales and marketing. “The initiative signals to the industry that we are committed to being the best supplier of decorative plating to the aviation industry.”

– For current customers, we will be in contact with you to schedule in-person meetings where William can visit your company and discuss your most recent order(s).

– For companies looking to do business with HighTech, we would appreciate the opportunity to start a new customer relationship. Contact us today to schedule a consultation with our team to discuss your aviation interior plating needs.

Meeting the expectations of our customers is the starting point for our company. Exceeding customer expectations is what separates HighTech Finishing in the aviation interior plating market.

To that end, we are honored to be recognized by Rosen Aviation with the 2019 Supplier Quality Award.

Rosen uses advanced technology, design, and performance to provide in-cabin display systems to the aviation industry. The award was given to our company in recognition of 100 percent quality parts and 100 percent on-time delivery every month in 2019.

We are particularly proud of this recognition because of the hard work and dedication of the entire HighTech Finishing team.

Throughout 2019, our company was committed to rigorous planning and strong internal coordination between all departments to achieve excellent results for our customer. The results speak for themselves.

Our Quality Scorecard for Rosen Aviation

Each month presented a unique challenge in 2019. Our team stayed ready, followed our coordination plan, and adhered to our company’s unmatched process for quality to provide outstanding support for Rosen Aviation.

• In total for the year, we delivered 174 parts to Rosen with no defects and no delays.
• We averaged 14.5 parts delivered per month.
• During Fourth Quarter peak activity, we averaged 22 parts delivered per month — all with 100 percent quality completion.

“We would like to recognize HighTech Finishing for the outstanding quality performance in 2019,” says Nathan Beecher, Quality Manager, CQE, of Rosen Aviation.

“As the scorecard indicates, HighTech delivered 100 percent on-time quality parts to Rosen Aviation in the 12-month rolling period of 2019. This reflects an outstanding commitment and diligence to manufacturing a quality product, on-time, every time.”

“We work very hard to provide customers with on-time deliveries,” says Rick Niefield, HighTech’s vice president sales and marketing, “and it’s great when the team and their leaders are recognized for their efforts.”

Consider HighTech Finishing for Aircraft Interior Plating

The 2019 Supplier Quality Award fittingly ties into a milestone year for our company. We celebrated 35 years of providing decorative aviation plating services to leading companies in the aviation industry. And, our longevity can be attributed to our commitment to quality for each customer.

The HighTech Finishing team follows a comprehensive, ISO-driven 50-step plating process to ensure the highest quality production, finish, and delivery for each customer’s aircraft interiors. We appreciate Rosen Aviation for taking the time to recognize our quality service.

– To find out more about our aviation interior plating service, contact us today. We would appreciate the opportunity to serve your aviation interior needs.